Day 01

16:30
When Crisis Doesn't Strikes: Helping Your Support Team Survive and Thrive
16:30 - 17:30
09:00
Being Kind: The Snowball Effect - Zoom
09:00 - 11:00
13:00
CSAT vs CES (Customer Effort Survey)
13:00 - 15:00
11:00
Company-Wide All Hands Support
11:00 - 13:00
15:00
Every Machine Needs A Mechanic: Hire People Who Don’t Do Support - Swoogo Page + Third party tool
15:00 - 17:00
17:00
Front Lines of Feedback
17:00 - 18:00
09:00
How To Train and Engage The Modern-Day Millennial Without Sacrificing Quality
09:00 - 10:00

Day 02

14:00
Switching Gears form Support to QA
14:00 - 16:00
12:00
Support Part of Your Product - Swoogo Page + Chat
12:00 - 13:00
07:00
Roundtable Discussion
07:00 - 08:00
30
09:00
Roundtable type 2
09:00 - 10:00
10:30
Investing in Internal Tools to Give Exceptional Service
10:30 - 11:00
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Zeitzone: (UTC+01:00) London, Edinburgh [Zeitzone ändern]