AGENDA : TECHCON 2025

Isnin, 3 Mac 2025
9:00 PG - 10:00 PG	Investing in Internal Tools to Give Exceptional Service 9:00 PG - 10:00 PG Maklumat lanjut
10:00 PG - 11:00 PG	Front Lines of Feedback 10:00 PG - 11:00 PG Maklumat lanjut
11:00 PG - 12:00 PTG	CSAT vs CES (Customer Effort Survey) 11:00 PG - 12:00 PTG Maklumat lanjut
12:00 PTG - 1:00 PTG	When Crisis Strikes: Helping Your Support Team Survive and Thrive 12:00 PTG - 1:00 PTG Maklumat lanjut
1:00 PTG - 2:00 PTG	Company-Wide All Hands Support 1:00 PTG - 2:00 PTG Maklumat lanjut
Selasa, 4 Mac 2025
9:00 PG - 10:00 PG	Bringing the Right Data to the Product Table 9:00 PG - 10:00 PG Maklumat lanjut	Make Support Part of Your Product 9:00 PG - 10:00 PG Maklumat lanjut
11:00 PG - 12:00 PTG	Every Machine Needs A Mechanic: Hire People Who Don’t Do Support 11:00 PG - 12:00 PTG Maklumat lanjut	How To Train and Engage The Modern-Day Millennial Without Sacrificing Quality 11:00 PG - 12:00 PTG Maklumat lanjut
1:00 PTG - 2:00 PTG	Customers Are People Too 1:00 PTG - 2:00 PTG Maklumat lanjut

Zon masa: (UTC-04:00) Waktu Timur (AS & Kanada) []