Monday, March 3, 2025, 8:00 AM - 9:00 AM
When Crisis Doesn't Strikes: Helping Your Support Team Survive and Thrive
8:00 AM - 9:00 AM
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Front Lines of Feedback
8:00 AM - 9:00 AM
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Monday, March 3, 2025, 9:00 AM - 10:00 AM
Being Kind: The Snowball Effect - Zoom
9:00 AM - 10:00 AM
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Monday, March 3, 2025, 9:30 AM - 11:00 AM
Company-Wide All Hands Support
9:30 AM - 11:00 AM
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Switching Gears form Support to QA
9:30 AM - 11:00 AM
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Monday, March 3, 2025, 10:00 AM - 11:00 AM
Investing in Internal Tools to Give Exceptional Service
10:00 AM - 11:00 AM
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Monday, March 3, 2025, 11:00 AM - 12:00 PM
Confirm Attendance - CSAT vs CES (Customer Effort Survey)
11:00 AM - 12:00 PM
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Apply to Attend - CSAT vs CES (Customer Effort Survey)
11:00 AM - 12:00 PM
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Monday, March 3, 2025, 1:00 PM - 2:30 PM
Bringing the Right Data to the Product Table
1:00 PM - 2:30 PM
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Monday, March 3, 2025, 1:30 PM - 2:30 PM
Make Support Part of Your Product
1:30 PM - 2:30 PM
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Monday, March 3, 2025, 3:00 PM - 4:00 PM
Every Machine Needs A Mechanic: Hire People Who Don’t Do Support - Swoogo Page + Third party tool
3:00 PM - 4:00 PM
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Monday, March 3, 2025, 4:30 PM - 5:00 PM
Customers Are People Too
4:30 PM - 5:00 PM
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How To Train and Engage The Modern-Day Millennial Without Sacrificing Quality
4:30 PM - 5:00 PM
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