When Crisis Doesn't Strikes: Helping Your Support Team Survive and Thrive

Front Lines of Feedback

Being Kind: The Snowball Effect - Zoom

Company-Wide All Hands Support

Switching Gears form Support to QA

Investing in Internal Tools to Give Exceptional Service

Confirm Attendance - CSAT vs CES (Customer Effort Survey)

Apply to Attend - CSAT vs CES (Customer Effort Survey)

Bringing the Right Data to the Product Table

Make Support Part of Your Product

Every Machine Needs A Mechanic: Hire People Who Don’t Do Support - Swoogo Page + Third party tool

Customers Are People Too

How To Train and Engage The Modern-Day Millennial Without Sacrificing Quality